MidPoint is comprehensive product that could be used in many different ways and scenarios. Subscribing to our support brings midPoint adaptation to requirements and usage of particular organization. Adaptation is provided by two ways of support reflecting two different product level supports.
The aim of Product support is resolving product bugs, product failures, avoiding fall behind, to keep up-to-date and much more.
Platform subscription is focused on development and improvement of midPoint. By active platform subscription in place we provide development of missing features, improvements, enhancements into core midPoint platform. Product documentation improvement and providing product samples are covered as well. As a cherry on top, your midPoint deployment is covered by resolving product bugs.
Product Support
Product support overview
| Level of support | Objective | SLA |
|---|---|---|
| 3rd | Resolving product bugs | 8 x 5 x NBD or 24 x 7 |
| Level of support | 3rd | Objective | Resolving product bugs | SLA | 8 x 5 x NBD or 24 x 7 |
|---|
Product Support in practice
Organization with active Product Support from the project beginning hits product bugs being showstoppers to go live. Active support engages Evolveum experts to deal with the product bugs, so the configuration can continue smoothly without any delays.
Thanks to active Product support, all product bug fixes become part of midPoint, solving by workarounds is not required. It means no incompatibility of applied workarounds for product bugs would occur during midPoint upgrade. Such effective upgrade saves significant time and effort of the organization.
Platform Subscription
Platform subscription overview
| Level of support | Objective | SLA |
|---|---|---|
| 3rd and 4th |
| 8 x 5 x NBD |
| Level of support | 3rd and 4th | Objective |
| SLA | 8 x 5 x NBD |
|---|
Platform subscription in practice
Organization has a mandatory use case and finds out some features are missing. They analyze the product situation and specify required missing features in advance. After that organization activates Platform Subscription. Evolveum engages its team and develops missing features. The features become part of midPoint.
