MidPoint is a comprehensive product that can be used in many different ways and scenarios. Every organization should activate a Support Subscription to make sure midPoint works specifically for them.
The main purpose of active Product Support is to provide third-level support that focuses on resolving the midPoint product bugs.
In addition to resolving the product bugs, the Platform Subscription can be used for the development of missing features, improvements, enhancements into the midPoint core, product documentation improvements, and product samples.
Our close cooperation with the higher education community has been very fruitful. By activating the Academic Subscription, higherEd institutions can benefit from third-level product support and bonus services. Please contact us for more information.
Evolveum offers 2 product release types: Feature Releases and Long-Term Support (LTS) Releases. For details regarding midPoint’s releases and information about how long each version is supported, please refer to https://docs.evolveum.com/midpoint/release/ . Additionally, it is possible to extend the support duration of LTS versions for a fee. Both LTS and Feature Releases may have related maintenance releases and will receive support for the duration of their respective LTS or Feature Release.
Product Support
Product Support Overview
| Level of support | Objective | SLA |
|---|---|---|
| 3rd | Resolving product bugs | 8 x 5 x NBD or 24 x 7 |
| Level of support | 3rd | Objective | Resolving product bugs | SLA | 8 x 5 x NBD or 24 x 7 |
|---|
Product Support in practice
Organization with active Product Support from the project beginning hits product bugs being showstoppers to go live. Active support engages Evolveum experts to deal with the product bugs, so the configuration can continue smoothly without any delays.
Thanks to active Product support, all product bug fixes become part of midPoint, solving by workarounds is not required. It means no incompatibility of applied workarounds for product bugs would occur during midPoint upgrade. Such effective upgrade saves significant time and effort of the organization.
Platform Subscription
Platform subscription overview
| Level of support | Objective | SLA |
|---|---|---|
| 3rd and 4th |
| 8 x 5 x NBD |
| Level of support | 3rd and 4th | Objective |
| SLA | 8 x 5 x NBD |
|---|
Platform subscription in practice
Organization has a mandatory use case and finds out some features are missing. They analyze the product situation and specify required missing features in advance. After that organization activates Platform Subscription. Evolveum engages its team and develops missing features. The features become part of midPoint.
