12th July 2017

Subscribing to Support as necessity

MidPoint is very complex product that could be used in many different ways and scenarios. Subscribing to our support brings midPoint adaptation to requirements and usage of particular organization. Adaptation is provided by two ways of support reflecting two different product level supports.

The aim of Product support is resolving product bugs, product failures, avoiding fall behind, to keep up-to-date and much more.

Platform subscription is focused on development and improvement of midPoint. By active platform subscription in place we provide development of missing features, improvements, enhancements into core midPoint platform. Product documentation improvement and providing product samples are covered as well. As a cherry on top, your midPoint deployment is shielded by resolving product bugs.

Product Support

Subscription overview

Level of supportObjectiveSLA
3rdResolving product bugs8 x 5 x NBD or 24 x 7
Level of support3rdObjectiveResolving product bugsSLA8 x 5 x NBD or 24 x 7

Product Support in practice

Sometimes the organization can exeprience power outage. This may cause system failures which are followed by bugs and data inconsistency appearing. If the organization has active production subscription, the maintainer analyzes the situation and collects data according to which we solve the problem.


If the organization uses older version of midPoint, we keep it maintained. We do some testing and after that we create some patches, so the solution can continue to work flawlessly.


Platform Subscription

Subscription overview

Level of supportObjectiveSLA
3rd and 4th
  • development of missing features, improvements and en-hancements into core midPoint platform
  • future maintainability – new features become part of the product and are maintained in future versions
  • influence on midPoint product roadmap
  • responsibility and risks for fulfillment of use is transmitted to Evolveum
  • product documentation improvements
  • resolving product bugs
8 x 5 x NBD
Level of support3rd and 4thObjective
  • development of missing features, improvements and en-hancements into core midPoint platform
  • future maintainability – new features become part of the product and are maintained in future versions
  • influence on midPoint product roadmap
  • responsibility and risks for fulfillment of use is transmitted to Evolveum
  • product documentation improvements
  • resolving product bugs
SLA8 x 5 x NBD

Platform subscription in practice

The organization has a mandatory use case and finds out some features are missing. Evolveum team does its best to help and develops the missing features. Evolveum provides quality assurance that the developed features fit for purpose and possible mistakes are eliminated. Evolveum then keeps these new features maintained even in the future.

Non-functional requirements

Every solution built on midPoint can be different. There is no one-fits-all adjustment, therefore each solution needs an individual approach. With active platform subscription, you don’t have to worry about your solution not meeting your non-functional requirements. When problems starts to occur, the support has your back and makes sure everything is exactly as it should be.

Subscribe to support today!

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